Quuestions & Answers
- How do I get in contact with TMG Media Works?
Respond to any one of the links on our website, send us a direct email at production@tmgmediaworks.com or call us direct during regular business hours 630.660.3043
- How will I pay for a service?
After ordering a service, a TMG Media Works representative will contact you directly to review details of your service request. A detailed Paypal Invoice will be emailed to you, payable upon receipt. Paypal payments can be made via secure cash transfer or credit card.
- Does TMG Media Works Guarantee their work?
Absolutely. We gaurentee that we will complete all of the work in which we are contracted to complete. All contracts are in writting and expectations are clearly spelled out.
- How do I schedule a service?
Simply place your order through our websiite and a representative will call or email you within 24 hours to discuss details. Once the order has been confirmed, we will send you an invoice direct to your email.
- Where is your main office?
Our office is located in Naperville, a western suburb of Chicago.
- How far do you travel?
All of our current pricing is based on working within a 15 mile radius of Naperville, IL. Any job outside of 15 miles and up to an hour away will include an extra $25 travel charge.
- I live outside the Chicago area, can I order a service?
Simply call us direct and we will assess your location and the serivces required. We will be happy to work something out if at all possible.
- How will I receive my photo and video files?
We will upload your project in to clearly labled files and place them on our HI-Drive. We will then send you an email link. Simply click on the link and follow the prompts. Our Secure Hi-Drive technology is an extreemly fast and simple method for sharing files. We will even store your files for up to 30 days.
- Are my photo and video files secure?
All of the files associated with your project will be stored and shared on the TMG Hi-Drive. Only persons that you or we share the link will have access to your files. We will supply password protection upon request.
- What about refunds?
Once a service is booked and paid, a TMG Media Works representative will call the customer within 24 hours to schedule the shoot. There are no refunds, unless we are unable to fullful our services per the contract. If for some reason, a customer is unhappy, we will go "above and beyond" to try and satisfy the issue.
- What about bad weather?
All outside services are dependent on weather conditions. Rain and lightning, snow and ice, temperatures below -15 and winds above 20 MPH will cause a scheduled outdoor shoot to be rescheduled.
Questions & Answers
-
How do I get in contact with TMG Media Works?
Respond to any one of the links on our website, send us a direct email at production@tmgmediaworks.com or call us direct during regular business hours 630.660.3043
-
How will I pay for a service?
After ordering a service, a TMG Media Works representative will contact you directly to review details of your service request. A detailed Paypal Invoice will be emailed to you, payable upon receipt. Paypal payments can be made via secure cash transfer or credit card.
-
Does TMG Media Works Guarantee their work?
Absolutely. We gaurantee that we will complete all of the work in which we are contracted to complete. All contracts are in writting and expectations are clearly spelled out.
-
How do I schedule a service?
Simply place your order through our websiite and a representative will call or email you within 24 hours to discuss details. Once the order has been confirmed, we will send you an invoice direct to your email.
-
Where is your main office?
Our office is located in Naperville, a western suburb of Chicago.
-
How far do you travel?
All of our current pricing is based on working within a 15 mile radius of Naperville, IL. Any job outside of 15 miles and up to an hour away will include an extra $25 travel charge.
-
I live outside the Chicago area; can I order a service?
Simply call us direct and we will assess your location and the services required. We will be happy to work something out if at all possible.
-
How will I receive my photo and video files?
We will upload your project into clearly labled files and place them on our HI-Drive. We will then send you an email link. Simply click on the link and follow the prompts. Our Secure Hi-Drive technology is an extremely fast and simple method for sharing files. We will even store your files for up to 30 days.
-
Are my photo and video files secure?
All of the files associated with your project will be stored and shared on the TMG Hi-Drive. Only persons that you or we share the link will have access to your files. We can supply password protection upon request.
-
What about refunds?
Once a service is booked and paid, a TMG Media Works representative will call the customer within 24 hours to schedule the shoot. There are no refunds, unless we are unable to fullful our services per the contract. If for some reason, a customer is unhappy, we will go "above and beyond" to try and satisfy the issue.
-
What about bad weather?
All outside services are dependent on weather conditions. Rain and lightning, snow and ice, temperatures below -15 and winds above 20 MPH will cause a scheduled outdoor shoot to be rescheduled.
